What is Salesforce?
GeneralClass 10CBSEAnswered 25 May 2026
Answer
Salesforce is the world's most widely used CRM (Customer Relationship Management) platform software that helps businesses track every interaction with their customers.
Every salesperson, support agent, and manager can see the same up-to-date picture of any customer: sales calls, emails, complaints, purchases, support tickets, and open deals.
Salesforce includes:
- Sales Cloud: leads, opportunities, pipelines
- Service Cloud: customer support and case management
- Marketing Cloud: email campaigns and customer journeys
- Analytics: dashboards and reports
It runs entirely in a web browser (cloud-based). Used by companies of all sizes, from small businesses to Fortune 500 companies.
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